12 Tips and Tricks for Getting the Best Customer Service and Good Deals
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Our world has become more digital, virtual and automated. At the same time, the post-pandemic economy can at times feel unstable. How do we navigate this new landscape and make the system
work for us?
As part of a year-end series, AARP gathered professional guidance on a number of topics to help you outsmart the system. Today’s topic: Shopping.
Staffing shortages have been prevalent since the COVID-19 pandemic. As Matt Tucker, head of Tock, an online reservation service, explains, there are a number of economic factors at play.
“From inflationary pressures to changing worker preferences, many establishments are struggling to maintain adequate staffing levels despite great efforts.” Here's how to get the best
service:
Get better customer serviceCheck inventory before you go. Many major retailers’ websites can tell you if an item is available at a particular store, and sometimes even hold it for you. “Don’t drive to the store only
to find out that the item you really wanted isn’t in stock,” says Jason Goldberg, chief commerce strategy officer at Publicis Groupe and e-commerce expert at RetailGeek.com.
Look into personal-shopper programs. “Some types of retailers, like luxury brands, department stores, furniture stores or even Best Buy, will allow you to make an appointment in advance
with a personal shopper,” Goldberg says. “This can be a great way to make sure you’ll get personal attention for that important purchase.”
Time your trip. Goldberg suggests shopping during daytime hours on weekdays. “You can look a store up on Google Maps, and it will give you the store hours and tell you what the store’s busy
times are.”