Octopus Energy issues urgent warning as UK customers face being 'cut off' - Birmingham Live


Octopus Energy issues urgent warning as UK customers face being 'cut off' - Birmingham Live

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Octopus Energy issues urgent warning as UK customers face being 'cut off'Octopus has warned customers to " urgently replace" Radio Teleswitch Service (RTS) meters.NewsJames Rodger Content


Editor10:55, 02 Jun 2025Octopus Energy issues urgent warning as UK customers face being 'cut off' Octopus Energy has issued a warning to thousands of customers and UK households who risk


having their energy CUT OFF amid the RTS meter switch-off. Octopus has warned customers to " urgently replace" Radio Teleswitch Service (RTS) meters.


The technology that switches your meter from peak to off-peak price is coming to an end soon. After the Radio Teleswitch Service (RTS) ends, your meter’s timings might not work as expected


and your heating and hot water supply could be affected.


‌ Octopus advised: "There’s a simple solution: we need to replace your meter with a smart meter." CEO and Founder, Greg Jackson, explained how the RTS helps electricity suppliers switch


between peak and off-peak times and controls when your heating and hot water turn on and off.


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But the current planned end date for the RTS service is 30 June 2025. Octopus is replacing RTS meters with smart ones, the energy giant- which counts the likes of British Gas, OVO, EDF, EON


Next and Scottish Power among its rivals - says.


Article continues below Octopus explained the switch and said: "Smart meters can be programmed to switch between peak and off-peak times making them the best technical replacement for your


RTS meter.


"You’ll continue to get cheaper off-peak energy, and if your heating or hot water is switched on and off by your current meter, we’ll set it all up to work seamlessly with your new meter.


"Should you decide not to upgrade your RTS meter before the service ends, your meter’s functionality may be affected.


Article continues below "You may find that your heating and hot water are continually left on or off, or the charging-up happens at the wrong time of day.


"Without the service to tell your meter when to switch between peak and off-peak times, we won’t be able to confirm how much electricity you have used during your off-peak hours.


"This means your electricity costs could be much higher than before."