Concept testing the migration of tax credits customers to Universal Credit - GOV.UK
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The aim of this research was to explore tax credits customers’ responses to an example of a ‘managed migration’ journey to Universal Credit. It tested their reactions and their understanding
of what they may need to do - and if they understood the consequences of inaction.
The research also explored with participants how the migration could be made easier for them. The research was qualitative, comprising face-to-face interviews and small group discussions.
Participants were customers likely to be included in the managed migration to Universal Credit.