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Research and analysis DWP CUSTOMER EXPERIENCE SURVEY: BENEFIT CUSTOMERS 2021 TO 2022 This report provides an overview of benefit customers’ satisfaction and experience of the service they

received from DWP between April 2021 and March 2022. Get emails about this page DOCUMENTS DWP CUSTOMER EXPERIENCE SURVEY: BENEFIT CUSTOMERS 2021 TO 2022 Ref: ISBN 978-1-78659-683-3, RR 1060

HTML SUMMARY: DWP CUSTOMER EXPERIENCE SURVEY: BENEFIT CUSTOMERS 2021 TO 2022 Ref: ISBN 978-1-78659-683-3, RR 1060 HTML DWP CUSTOMER EXPERIENCE SURVEY: BENEFIT CUSTOMERS 2021 TO 2022 Ref:

ISBN 978-1-78659-683-3, RR 1060 PDF, 304 KB, 35 pages This file may not be suitable for users of assistive technology. Request an accessible format. If you use assistive technology (such as

a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say

what assistive technology you use. DETAILS RESEARCH BACKGROUND The Department for Work and Pensions (DWP) Customer Experience Survey (CES) is an ongoing survey designed to monitor customer

satisfaction with the services offered by DWP. It looks at: * overall customer satisfaction with the service provided by DWP * customer experience questions which align to four Customer

Experience Drivers: * Get it Right * Make it Easy * Communicate Clearly * Professional and Supportive * customer characteristics including equality measures and digital access This report

presents findings from interviews conducted with 7,137 benefit customers. Fieldwork was independently conducted by Ipsos (previously known as Ipsos MORI). RESEARCH VALUE Findings from CES 

are used across DWP to inform improvements in service delivery. SIGN UP FOR EMAILS OR PRINT THIS PAGE Get emails about this page Print this page