NatWest bank down: Statement issued as people unable to access app - Liverpool Echo
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NatWest bank down: Statement issued as people unable to access appCustomers are being urged to use online or telephone banking, or go into a branch insteadCommentsNewsLottie Gibbons
Executive editor SEO and engagement12:47, 06 Jun 2025Updated 12:53, 06 Jun 2025NatWest mobile app down with customers locked out of accounts(Image: Matt Crossick/PA Wire) NatWest has
apologised to customers after service issues left people unable to log into their mobile app.
As a result, customers are now being urged to use online or telephone banking, or go into a branch, while the company works to fix the problems.
A spokeswoman for the bank said: “We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app this morning.
“We’re really sorry about this and working to fix it as quickly as possible.
"Customers can still use online and telephone banking, or visit a branch.”
Disgruntled customers took to X, formerly Twitter, to express their frustrations over the outage which has left them unable to send or receive money through the app.
Article continues below Several users said they could not pay bills, send wages, or transfer funds between accounts on Friday morning.
"@natwest why is your app down! I have a car tax payment i need to sort," an X user shared.
A person echoed: "@NatWest_Help your app isn't working and you keep telling people to use online banking to make payments and that isn't working either.
"When will everything be back up and running? Some of us have urgent things that need paying."
Someone else penned: "@NatWest_Help app still down , its payday and I need to transfer money. Not good enough."
A separate individual chimed in: "I have seriously got to ditch @NatWest_Help the app is down AGAIN!
Article continues below "Need to travel to urgent medical appointment but can’t get there if my account isn’t working & the poxy app is down!"
High street banks have been in the firing line over a string of outages that have affected customers, particularly around the end of month when it is typically pay day for many households.
Data gathered by the Treasury Committee in March found there had been more than 33 days’ worth of unplanned tech and system outages in the last two years for nine of the UK’s biggest banks
and building societies.