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A selection of abstracts of clinically relevant papers from other journals. The abstracts on this page have been chosen and edited by John R. Radford. ABSTRACT A complaint and subsequent

explanation may 'redress the power mismatch that exists between the professional and patient'. MAIN Holden A. _Dent Update_ 2014; 41: 227–228 Complaints are to be celebrated as

they drive up standards. Such platitudes are largely avoided although it is stated that 'it is possible to look upon them in a positive light.' But why do these occur for it is

argued that _man is naturally good_ (Jean-Jacques Rousseau). The cause of complaints may lie in the inherent power mismatch between the dentist and patient. Then any paternalistic attitude

can lead to a breakdown in trust, particularly in a libertarian individualist culture. In addition, a paper is cited that reports 'empathy scores of dental students decline as they

progress through dental school', there is a 'relentless drive to appear confident and competent in front of patients' and there are continuing pressures to deliver dental care

in a resource limited service. When a complaint is made, the dentist should restore trust 'by opening a dialogue that makes way for a more honest and sincere relationship.'

'But which comes first - trust or trustworthiness?' (Baroness Onora O'Neill). RIGHTS AND PERMISSIONS Reprints and permissions ABOUT THIS ARTICLE CITE THIS ARTICLE How we view

complainants; an ethical dilemma?. _Br Dent J_ 216, 693 (2014). https://doi.org/10.1038/sj.bdj.2014.528 Download citation * Published: 27 June 2014 * Issue Date: 27 June 2014 * DOI:

https://doi.org/10.1038/sj.bdj.2014.528 SHARE THIS ARTICLE Anyone you share the following link with will be able to read this content: Get shareable link Sorry, a shareable link is not

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