Community care | veterans affairs
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We provide care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the
needs and circumstances of individual Veterans. For community care questions please call 713-794-8777, select 3, Monday-Friday, 8:00 a.m.-4:30 p.m. Learn about Veteran community care. MAKE
APPOINTMENTS WITH NON-VA PROVIDERS To obtain community care, you must receive prior approval from VA. Call 713-794-8777 for community care appointment scheduling, Monday-Friday, 8:00
a.m.-4:30 p.m. Learn how to schedule appointments. URGENT AND WALK-IN CARE Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent
care facilities. Veterans must have been seen in the VA system, or by a VA community care provider, within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent
care location and has any difficulty receiving care, they can call 866-620-2071. Learn about your urgent care benefits. Call 877-881-7618 with community care billing questions. HOW COPAYS
AND INSURANCE WORK WITH VA The MISSION Act improves information sharing with community providers. Learn about copay and insurance changes. PRESCRIPTION MEDICATION If prescription medication
is needed, the prescription should usually be sent to and filled by the nearest VA pharmacy. Veterans can receive short-term prescription medication for a 14-day or fewer supply that can be
filled at a non-VA pharmacy. A prescription for more than a 14-day supply must be filled by VA.