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Retired Veterans might use Tricare for Life Services. For those who do, it's time to download your health records from your patient portal.

On April 1, 2025, the TRICARE Online Patient Portal will no longer be available. The Department of Defense’s new electronic health record—MHS GENESIS—has replaced the TOL Patient Portal. As

part of the transition, the DOD is decommissioning the TOL Patient Portal.If you want to keep a copy of your legacy health records for personal use, you must download them from the TOL

Patient Portal before April 1, 2025.“All military hospitals and clinics have transitioned to MHS GENESIS. We encourage you to take these important steps to save your personal health records

before the TOL Patient Portal decommissions,” said Rear Adm. Tracy Farrill, Principal Deputy, Assistant Director for Health Care Administration, and Military Health System EHR Functional

Champion at the Defense Health Agency. “Your medical history is a valuable resource for managing your health, and saving your records now ensures you have access if you need it.”Here’s what

you need to know before the TOL Patient Portal decommissions.Why is the TOL Patient Portal decommissioning?The MHS GENESIS Patient Portal has replaced the TOL Patient Portal. As detailed in

the TRICARE Choices in the United States Handbook, MHS GENESIS allows you to access your EHR 24/7. You can also book and cancel appointments, request prescription refills and renewals, see

clinical notes and certain test results, and exchange secure messages with your military healthcare team.The change from TOL to MHS GENESIS eliminates the need to maintain two systems and

streamlines EHR management. 

It’s also important to know that if you’re planning to file a claim with the Department of Veterans Affairs, this decommissioning won’t affect your ability to do so. Providers will still

have access to your complete health records.

Yes. You can view all available health data for your children under the age of 12. For children aged 12 to 17, you may view COVID-19, coronavirus, and flu test results, as well as allergies,

vitals, and immunization data.

Due to state privacy laws, there are limits to what health data you can view online for your children aged 12 to 17. You can request printed results from your child’s clinic or provider.

Don’t wait—take actionRemember: The TOL Patient Portal will only be available until April 1. Take the time now to download and store your health records to ensure you can easily access them

if needed.